STORE POLICY

At Mane Hair Boutique, we respect your privacy and are committed to
protecting your personal information in accordance with the New
Zealand Privacy Act 2020.

What Information We Collect:
We may collect personal details such as your name, contact
information, appointment history, and any relevant health or
hair-related information you provide.

Why We Collect It:
We collect this information to:

Provide you with personalised hair and beauty services
Manage appointments and communicate with you
Maintain health and safety standards
Send appointment reminders or promotional updates (only with your consent)

How We Store and Protect It:
Your information is stored securely and only accessible by authorised
staff. We take all reasonable steps to protect it from loss, misuse,
or unauthorised access.

Sharing Your Information:
We do not share your personal information with third parties unless
required by law or with your explicit consent.

Access and Corrections:
You have the right to access and correct your personal information at
any time. Please contact us if you wish to do so.

Contact Us:
If you have any questions or concerns about your privacy, you can contact us at:
03 385 0055
info@manehairboutique.com

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CANCELLATION POLICY

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Colour Services Cancellation Policy

As a small, independent business, we truly appreciate your support and custom. To help us manage our time and resources fairly for all clients, we require a 25% deposit when booking any colour services.

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This deposit secures your appointment and is applied to your final bill on the day of your service.

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Cancellation or Rescheduling

We understand that life happens! If you need to cancel or reschedule, please provide at least 24 hours’ notice. This allows us the opportunity to offer your appointment time to another client.

• With 24+ hours’ notice: Your deposit will be transferred to your rescheduled appointment or refunded if required.

•  With less than 24 hours’ notice, or if you do not attend your appointment:

  • Your deposit will be forfeited.

  • We reserve the right to charge up to 50% of the full service fee in accordance with the Fair Trading Act 1986.
     

Legal Rights

Under the Fair Trading Act 1986 and the Consumer Guarantees Act 1993, service providers are entitled to recover genuine costs associated with missed appointments or late cancellations. Our policy reflects the time, preparation, and materials allocated specifically for your colour service.

By booking with us, you agree to these terms.

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If you have any questions about this policy, please don’t hesitate to ask—we’re always happy to clarify!